General Conditions


Entry into the Coca-Cola Arena (“Arena”) is subject to the following General Conditions of Entry (“General Conditions”) which are subject to change at any time at the discretion of AEG Ogden Middle East FZ-LLC (manager of the Arena):

  • Arena access is only permitted to those who are in possession of a valid ticket or accreditation pass.

  • All children and infants must have a Ticket in order to attend an Event.

  • Children under 14 are not permitted in the standing floor area for standing shows, a seated ticket must be purchased and they must be accompanied by an adult aged 21 or over; all parties must have a valid ticket.

  • Coca-Cola Arena reserves the right without refund or compensation to refuse admission / evict any person(s) whose conduct is disorderly / inappropriate or who poses a threat to security or to the enjoyment of the event by others.

  • Refuse entry of items which have the potential to cause injury or public nuisance

  • Refuse entry to any person who purchases an event ticket from any unauthorised source, including a ticket scalper.

  • Smoking inside the Arena - Coca-Cola Arena is a non-smoking venue and smoking within the Arena is prohibited. This includes E cigarettes and other electronic imitations or simulation devices. A designated smoking area is available for all events.

  • All visitors, delegates and patrons attending the Arena must not solicit, attempt to sell or distribute any goods or advertising, promotional or political materials (or similar) to persons attending the Arena.

  • The ticket holder agrees to submit to any search for any prohibited items including, but not limited to, recording devices and controlled or dangerous substances.

  • Coca-Cola Arena is a Licenced venue and as such the following provisions apply:

    • Alcoholic beverages must not be taken from the Arena / Licenced Premises

    • No external alcoholic beverages will be permitted entry to the Arena / Licenced Premises

    • Alcohol may not be permitted inside the Arena Bowl during some events

    • Alcohol is prohibited to anyone under the age of 21 years. Photo ID must be presented if requested by venue staff.

    • It is an offence to purchase liquor for, or to supply liquor, to a minor

    • On some occasions all drinks may be decanted, patrons are advised that drink spillages could occur in which case the floor may become slippery

    • AEG has the right to refuse alcohol to any individual, at its sole discretion.

  • The following forms of ID are acceptable within the Arena:

    • A current driver’s or rider’s license or permit (issued by UAE Government or any foreign country)

    • A current Passport with a photograph

    • A current UAE Resident Identity Card with a photograph

  • Coca-Cola Arena Management advises that you may be recorded on either commercial broadcast or CCTV (Closed Circuit Television) upon entry and throughout the licenced area during your time within the Arena; the footage may be recorded and used if required for safety and / or security purposes.

  • The ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

  • Patron must occupy the seat specified on their ticket only, or if a General Admission standing ticket is purchased, patron must remain in the arena floor standing area and are not permitted in the seating area.

In addition to the General Conditions of Entry, the following items are prohibited:


Prohibited Items


The following prohibited items are not allowed in Coca-Cola Arena. These items may change, without notice and at the complete discretion of Management in conjunction with each event:

  • Backpacks of any size will not be permitted to enter for any event at Coca-Cola Arena

  • Reserved Seating Patrons – No Bags larger than the approved size of 30cm H x 30cm L x 15cm W

  • GA Standing Patrons – No Bags larger than the approved size of 15cm H x 20cm are permitted and must be a sling handle bag and remain on your person

  • iPads / tablets / Laptops

  • Professional cameras or cameras with a detachable lens, telephoto lens or a lens that extends more than 5cm from the body of the camera (flash photography is not permitted)

  • Recording devices

  • Selfie Sticks / monopods or tripods

  • Alcohol or illegal substances of any kind

  • Cans and bottles of any kind

  • Commercial food (fast food items or food purchased from a full-service restaurant), Chewing Gum, hard cased cooler bags (excluding items purchased by approved vendors and / or Arena catering outlets)

  • Weapons of any kind, including any item that can be used as a projectile

  • Tennis balls / golf balls / footballs / basketballs or the like

  • Chairs / stools

  • Chains and spiked wrist / neck bands or studded belts

  • Fireworks or flares

  • Laser Pointers, permanent markers / felt type pens, scissors or aerosol canisters

  • Drones and or other remote-controlled devices

  • Glow sticks and illuminating objects such as LED signage

  • Motorbike helmets or balaclavas

  • Horns, trumpets, sirens, whistles, air horns or Vuvuzela type of noise making devices

  • Flags, banners, posters or signs larger than 30cm x 30cm, flag pole not attached, and content must not be offensive in any nature

  • Umbrellas longer than 300mm (when in the closed position)

  • Strollers, prams and baby capsules

  • Vacuum flasks of any material

  • Bicycles, skateboards / skates / scooters

  • Animals (excluding registered assistance/service dogs)